Our inaugural educational seminar, hosted by HKCCA and COPC, proved to be an extraordinary success! The seminar, titled "Managing Omni-Channel by Service Journey," focused on the fundamental aspects of Omni-Channel management. It shed light on often overlooked metrics that are crucial in unlocking the true potential of the omni-channel approach.
It is important to recognize that technology solutions alone are insufficient for a successful digital transformation. Prior to embarking on any solution revamp, understanding your customers, operational model, and resource allocation within your organization to create a service blueprint is essential. This ensures the suitability and effectiveness of the efforts to be undertaken.
Throughout the seminar, attendees gained valuable insights into service design, key metrics, and best practices through real-world use cases presented by the speakers from COPC.
Our commitment extends beyond providing exceptional professional services. We are dedicated to nurturing the long-term growth of our customers and contributing to the continuous success of the industry. This seminar marks the beginning of our collective journey, as we have more educational events planned for the future.
